Privacy policy.

This policy details how we use and store your personal information along with why that information is stored – and how we protect your privacy when doing so.We pledge to handle any personal information under our control with a great deal of care, and to keep that information safe whilst respecting your privacy and rights. It’s our aim to be 100% clear when collecting your information, and how we are going to use it.

This policy is effective from 9th May 2023.

Who are we:

For the purposes of this Privacy Policy, the term ‘Taigh Ailean' or 'us' or 'we' or ‘our’ refers to the owners of the website, Taigh Ailean LLC. The term 'you' or ‘your’ refers to the user or viewer of our website and any enquiries or bookings that are made.

How we collect and store information about you:

We collect data from you through the following actions:

  • When you provide it to us through the use of our website.

  • Through the use of our website using cookies (see below).

  • By contacting us via phone or email and providing us with your information.

  • Occasionally from 3rd party sources.

We will never sell or give your personal details to anyone else.

The personal information we collect:

  • We store, collect and use the information detailed below:

  • Your name

  • Your email address

  • Your address and contact details (mobile number and/or landline)

  • Details of your booking (including the number of guests in your party)

  • Your bank or payment details where you’ve provided these to make a payment

  • Any queries or requests you’ve submitted to us.

  • Any other personal information you’ve provided to us

How we use your personal data:

We’ll use your personal information in the following ways:

  • Take bookings for your stay as a guest in our property

  • Keep a record of your relationship with us

  • Contact you regarding your booking or property

  • Respond to any complaints or queries you get in touch with us about

  • Better understand how to improve the services we provide by analysing data and conducting market research

  • Send correspondence to you

  • Display content that is suitable for the device you’re viewing our website on (such as a smartphone, tablet or PC)

  • Protect our staff

  • Practice due diligence

  • Conduct training and/or quality control via our systems

  • Audit and administration of our accounts

  • To meet legal obligations, such as fulfilling a contract with you, or our obligations to regulators, government and/or bodies of law enforcement

  • Establish, enforce or defend legal claims

 You can inform us at any time if you no longer require such information to be sent.

Social Media Sites:

When you use our services and elect to share information with third-party social media sites, the information you share will be governed by the privacy policies of those social media sites and the privacy settings you have set with those social media websites.

Third Party Disclosure:

 We will NEVER pass any personal information on to any third party without your consent, other than information required to fulfil our contractual obligations.

Data Security:

We ensure that the appropriate technical and organisation safeguards are in place in order to protect your personal data. This includes using a secure network. Only users authorised by us have access to this data.

Your rights:

According to UK data protection law, you have rights over any personal information that is held about you.

The right to access your personal information:

It’s your right to request access to any personal data we hold about you. It’s also your right to request a copy of that information from us – which we will provide to you unless legal exceptions dictate otherwise. If you wish to access your information, you may send a written request to The Data Protection Officer, Taigh Ailean, 8 Simpson Park, Beauly, IV4 7GH.

The right to have incorrect personal information corrected:

It’s your right to get any inaccurate or incomplete information we hold about you amended. If you think the information we hold about you might be wrong or incomplete, just provide us with the details (using the details mentioned above) and we’ll investigate and correct any inaccurate information.

The right to restrict use of your personal information:

It’s your right to ask us to restrict the processing of some or all of your personal information if:

  • Some information we hold about you is incorrect

  • We’re not legally allowed to use it

  • You require us to retain your information in order to establish, exercise or defend a legal claim

  • You believe your right to privacy outweighs our interests to use your information for a specific purpose and you object to this

The right to be forgotten:

It’s your right to request that we delete some or all of your personal information from our system. We will carry out this request as long as there are no legal exceptions preventing us from doing so.

The right for your personal information to be portable:

If we’re processing your personal information by automated means (either to carry out a contract with you or having received your consent to do so) it’s your right to request we provide you or another service provider with that information in a digital or machine-readable format.

The right to object to the use of your personal information:

If we happen to be processing your personal information based on our own interests or for research or statistics, you have the right to object to your information being used in this way. If we’re processing your information for the purposes of direct marketing, and you decide to object, we’ll stop processing your information as soon as possible. You can exercise any of the above rights at any time. To do so, please contact The Data Protection Officer, Taigh Ailean, 8 Simpson Park, Beauly, IV4 7GH or enquiries@taighailean.uk. It’s possible we may need to request further information and/or proof of your identity. However, all requests will be responded to within one month – unless we contact you to state otherwise. Please bear in mind that exceptions will apply to several of the above rights, and not all rights will be applicable in all circumstances. For more details, it’s recommended that you check the guidance outlined on the UK Information Commissioner’s Office (ICO) website.

How we use cookies:

Cookies are basically little text files placed on your computer by the websites you visit, and are essential to ensure a website is functioning optimally. Often they contain a unique number which can recognise your computer when you return to a website you’ve been to before. They also collect statistics to ensure maximum site functionality, along with monitoring how well our ads performing.

We use cookies to enable non-personal information to be collected for statistical purposes, via Google Analytics. This helps us better understand our customers and website visitor behaviour, so that we can give you a better customer experience. Such statistical data is anonymous and cannot be used to identify you. Examples of aggregated statistical data that we may analyse include the number of visitors to the website in a given period and dates selected for online bookings. Data collected via cookies may include internet protocol (IP) address, browser type, time zone setting and location, operating system and platform and other technology on the devices you use to access this website. We also analyse aggregate data (not individual data) via Google Analytics Demographics and Interest Reporting so that we may use this information to target advertising. Advertising methods include the use of Google Ads and Google Analytics data for remarketing purposes. Please see www.aboutcookies.org for more information about cookies and for details on how to remove them.

Changes to this Policy:

We may update this Policy in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website and/or posting an updated Policy on the website. We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices.

Contact:

If you have a data privacy request, such as a request to delete or access your data, please contact The Data Protection Officer, Taigh Ailean, 8 Simpson Park, Beauly, IV4 7GH or enquiries@taighailean.uk